Knowledge Base

Knowledge Base

EXPERIENCE DRIVEN, RESIDENT-CENTRIC, MANAGEMENT PLATFORM

HAPPY RESIDENTS = SUCCESSFUL MANAGEMENT

RECEIVING

How to Streamline Package Management with the Receiving App

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(APP)

Welcome to our step-by-step guide on optimizing package management using the ONR Receiving App. This guide offers clear instructions to help you automate notifications, streamline the pick-up process, and maintain a complete log of deliveries, enhancing convenience for both residents and staff.
  1. Log In

  • Download the Receiving App.

  • Log in with your username (email address) and the password from the Welcome Activation email.

  1. Main Menu Options

Once logged in, you will see the following options:

  • Package Check-In

  • Package Check-Out

  • Package Log

  • Reports

A. Package Check-In

  1. Click on the Package Check-In icon.

  2. For easy entry, scan the package label using the Scan Icon in the top right corner. This will automatically populate the shipping information.

  3. Alternatively, enter the label information manually by filling out the required fields: sender’s name, tracking number, carrier, and storage location.

  4. Click on Add package image to take a picture of the package as proof of delivery.

  5. Once all information is entered, click on Log Package to receive a confirmation message.

B. Package Check-Out

  1. Click on the Package Check-Out icon.

  2. Filter the checkout by time, unit, or resident.

  1. Select the package to be picked up from the displayed list and click on Multiple Check-out.

  1. Review the package information. You can add a checkout picture and a checkout note. You will need to sign to complete the checkout.

  1. Once all steps are completed, click on Multiple Check-out to receive a confirmation message.

C. Package Log

  1. Click on Package Log.

  2. View the history of package check-ins and check-outs. You can filter by time, unit, and resident.

  1. Once you have selected your preferences, the system will automatically load the information.

D. Reports

  1. Click on Reports.

  2. Withdraw reports for package check-ins and check-outs. You can filter by time, unit, user, check-in, check-out, and specific carriers.

  1. After selecting your report preferences, click on Share Report. You will receive an email with a link to download the report in an Excel file (CSV).

 

 

NEED HELP?

If you have any problems or need additional assistance, don’t hesitate to reach out to our dedicated support team at [email protected].

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