How to Edit User Information (w/video tutorial)
In this article, we will cover how to add a user to the system. To add a user to the database, you must assign them a unit when creating their profile.
NOTE ON OPT-IN STATUS’: If the user you’re adding is an ‘Owner’ user type and need to be opted-in for online voting for their unit(s), please contact ONR’s Support team to add their opt-in status.
ADDITIONAL NOTE: If a user owns multiple units, please assign them one unit when entering their information for the first time, then locate the “Reassign unit to a new user” article in the database. Likewise, if a Resident or Tenant belongs to more units, please use the “Reassign unit to a new user” article.
1. MENU – Select “USERS” on the left side menu bar, within the “COMMUNITY” dropdown list.
2. ADD – Select the “ADD NEW” button in the top right corner of your screen.
3. CREATE – Select “Create Single User”.
4. FILL – Enter all fields and select “CREATE USER” in the lower right corner.
Locate the unit you wish to assign the user to from the drop-down list (if you cannot locate the unit, please reach out to ONR support via email to [email protected])
OWNER – Full access + able to view and vote on electoral and non-electoral items. Only one owner user type per unit.
RESIDENT – Full access with the exception of viewing and voting on electoral items. There may be multiple “Resident” user types assigned to a unit.
TENANT – Full access with the exception of viewing and voting on electoral items. Only one tenant user type per unit.
5. SUCCESS!
You’ve now added a new user to the system, they should immediately receive their “Welcome” email allowing them to set their password and log into the community portal.
NOTE: Please ensure they check your spam/junk folders, as these automated emails sometimes land there.
NEED HELP?
If you have any problems or need additional assistance, don’t hesitate to reach out to our dedicated support team at [email protected].
